Role Objective
To monitor network infrastructure, handle incidents, and ensure high system uptime
Key Responsibilities
Network & System Monitoring
- Monitor network devices, servers, and applications using NOC monitoring tools
- Track system performance, uptime, and availability in real-time
- Identify and respond to alerts, anomalies, and outages
Incident Management (ITSM)
- Log, categorize, and prioritize incidents in ITSM tools
- Escalate unresolved or critical issues to L2/L3 teams
- Maintain detailed incident records and updates
Troubleshooting & Support
- Perform initial (L1/L2) troubleshooting for network and system issues
- Coordinate with internal teams, ISPs, and vendors for resolution
Performance & Reporting
- Monitor bandwidth utilization, latency, and system health
- Generate daily/weekly incident and uptime reports
- Assist in root cause analysis (RCA) for recurring issues
Education & Experience
- BSc-IT / Diploma / BE / BTech or equivalent
- 2–4 years of experience in NOC / Network Monitoring / IT Infrastructure roles
